ISO 9001:2000 Explained

ISO 9001 is primarily concerned with "quality management" . This means what the organization does to fulfill:

1) the customer's quality requirements, and 2)applicable regulatory requirements, while aiming to 3) enhance customer satisfaction, and 4) achieve continual improvement of its performance in pursuit of these objectives

ISO 9000 is a set of standards for quality management systems that is accepted around the world. Currently more than 90 countries have adopted ISO 9000 as national standards. When you purchase a product or service from an organization that is registered to the appropriate ISO 9000 standard, you have important assurances that the quality of what you receive will be as you expect. In addition, with the year 2000 revision of the standard, quality objectives, continual improvement, and monitoring of customer satisfaction provide the customer with increased assurances that their needs and expectations will be met.

The standard intended for quality management system assessment and registration is ISO 9001.  The standards apply uniformly to organizations of any size or description.

ISO 9001:2000 Requriements:

· Communicate with customers
· Identify customer needs and expectations
· Meet customer needs and expectations
· Measure and monitor customer satisfaction
· Meet regulatory requirements
· Meet legal requirements
· Support internal communication
· Provide quality facilities
· Provide a quality work environment
· Evaluate the effectiveness of training
· Measure and monitor realization processes
· Evaluate the effectiveness and suitability of quality system
· Identify quality management system improvements
· Improve quality management system

21 Processes:

1. Quality Management Process
2. Resource Management Process
3. Regulatory Research Process
4. Market Research Process
5. Product Design Process
6. Purchasing Process
7. Production Process
8. Service Process
9. Product Protection Process
10. Customer Needs Assessment Process
11. Customer Communications Process
12. Internal Communications Process
13. Document Control Process
14. Record Keeping Process
15. Planning Process
16. Training Process
17. Internal Audit Process
18. Management Review Process
19. Measuring and Monitoring Process
20. Nonconformance Management Process
21. Continual Improvement Process